FAQs

About Zona Bus
How it works
Preparing your visit – Daily permit
Preparing your visit – Booking in advance
On the day of the visit
Booking modifications
User area
Payment
Special groups
Incidents

Zona Bus is the system managing parking and short stops for tourist coaches in Barcelona. The aim is to promote more orderly, efficient and sustainable mobility, minimising the impact on public spaces and improving social cohesion with local residents and the urban environment.
 

The system offers real-time information on the availability of spaces, allowing professionals to better plan their routes, optimise stays and make more rational and coordinated use of the spaces for coaches.

You must obtain a daily permit and book in advance any brief stops you wish to do in the areas that requires them.

When making a booking, the website will show you the availability in each time slot.

The permit is valid only for the day chosen during the purchase process.

Both the permit and bookings can be purchased one month to 24 hours in advance, subject to availability.

The permit is mandatory for all vehicles considered buses or coaches, i.e. vehicles with more than nine seats, including the driver’s seat, specially designed to transport of people and their luggage. This term also includes trolleybuses, which are connected to an electric line and do not travel on rails.

If the vehicle has nine or more seats and needs to use the Zona Bus spaces, it must have a daily permit and, if applicable, the corresponding bookins for the special areas.
In this case, you will be able to drive around the city, but you will not be able to use the Zona Bus stops or parking spaces. You can also use the stops in the intermodal spaces, which you will find on the map on this website.
Yes, you can purchase up to 10 daily permits per selected day and user.
No, each daily permit is assigned to a single vehicle. Thats why the vehicle plate number is required during the activation process on the day of the visit.
Yes. Spaces for which advance booking is required can be added up to the day before the visit, subject to availability.
No. You will have to do this separately.
If you do not have a daily permit, you can only park in the intermodal spaces, which you will find on the map on this website.
Yes, the price of the daily permit is €35 for all vehicles, regardless of the vehicle size or environmental certification.
Bookings in advance are required for short stops at special areas like Park Güell, Hospital de Sant Pau, Pedrera, Sagrada Familia, Ciutat Vella, Port Olímpic, Drassanes and Font Màgica.

Yes, the locations not mentioned in the previous point and the intermodal spaces. You can find all these points marked with an "I" on the map of this website.

Bookings can be added one month to the day before the visit, subject to availability.
With each daily permit, up to four environments can be reserved, with a maximum of four operations per environment. In any case, the total reservations cannot exceed 8 daily operations per daily permit. In the case of school permits, the number of environments is limited to a single environment, with a maximum of two operations, in addition to Park Güell.
In this case, you will be required to purchase two daily permits.
When making the booking, you will be shown which time slots are available.
No. In areas with multiple stop locations, yours is assigned automatically depending on availability.
Yes. You must have a ticket for eight people or more to access the Park Güell parking platform. When making the parking booking in advance, the website will ask you for your Park Güell booking number (6 digits for group tickets 7 digits for individual tickets).
You can reserve parking for a single performance or for both, in addition to purchasing the corresponding daily permit.
No, you do not need to have a ticket for the basilica. It is only required for school permits or adapted coaches that wish to use the special reservation stop.
You can stop for up to 10 minutes.
You must open SPRO and enter the daily permit code and vehicle number plate. Once in Barcelona, ​​you must record all operations using the SPRO app.
No, you must record all operations directly on the SPRO app.
You can edit and cancel reservations up to the day before the visit via the user area on our website, always subject to availability.
The number plate is assigned via SPRO on the same day the permit is used. Once assigned, it cannot be modified.
You can do this in the user area on our website, under “My permits”, for up to four locations (8 operations total).
- When cancelling seven days or more in advance, no penalty is applied. - When cancelling between seven and two days before the visit, a penalty of 50% is applied. - When cancelling less than two days in advance, no refund will be issued.
Any person or company that needs to use the Zona Bus network can register on our website.
You will need to fill out the corresponding form at this link:
No. You must have a user account on our website to complete transactions.
In the “Purchase History” section of your user space, you can check all your transactions.
You can do this from your SPRO company account.
Yes, in the “My routes” section of your user area on the website.
You can recover them by clicking on “Forgot your password?” on the login page and following the instructions.
You can edit your information under “My information” in your user area.
If you want to delete your account, contact us by the contact section of this site.
Yes, all information is encrypted and meets the most demanding standards.
You will find details of events that may affect mobility in the city of Barcelona a few days in advance under the special notices on the website homepage.
You can make payments using a debit or credit card.
No, parking meters are no longer available.
No, bank cards are the only accepted payment method.
Go to the “Invoicing” section on the website and submit a request. Invoices will be issued and sent automatically between 24 and 48 hours after the purchase has been made.
This option is not currently available.
Yes, coaches transporting school groups of students under 16 can use the special reserved spaces at Sagrada Família, Ciutat Vella, Ciutadella and La Pedrera, when booking in advance accordingly. They can also obtain the school daily permit for free, allowing them to book an area, in addition to Park Güell.
No. A daily permit is only required if you need to stop or park in the Zona Bus spaces.
Adapted vehicles transporting persons with reduced mobility can use the special reserved spaces at Sagrada Família, Ciutat Vella, Ciutadella and La Pedrera.
In this case, we recommend that you contact Sagrada Família or Park Güell.

Your booking entitles you to make a 10-minute stop within your chosen time slot. If you arrive before or after this slot, you will lose the right to make the stop. If you can prove that this is due to force majeure, inform security staff or contact us.

In the event of an incident, you can contact us using the contact form on our website.